Step 3: Plug in your Virgin Media Hub on the go-live date. The wall box may be branded with the logos of an old cable TV company (not VM). Unscrew the connector from the wall box. Tudor. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. the box should be inside your house. --. 1 Mar 2016. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Some cable types can only be used in specific sockets, so check your instructions. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Connect the isolation cable. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Does your wall socket look. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Hello, i registered VM broadband and scheduled to delivery on 1st September. I need to arrange for an engineer. Home News Forum Articles Welcome back Join. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. My VM Router is is my office adjacent to hall. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. Don’t plug the power cable into a plug socket yet. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Past occupiers of your property may have removed. on 05-09-2023 20:36. Panting like a fiend. I'm looking to replace an old wall socket in my new house. There is nothing about a Virgin phone line that makes it impossible. Community Natter. 1. on 08-01-2023 20:46. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. My VM Router is is my office adjacent to hall. There is only an ancient looking Telewest that probably connects to nothing at all. There must have been a previous installation or you would not have been offered a self install. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. 4. I’m annoyed because I actually had a virgin sales person in my house. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. Customer since 1993. But I have actually managed to get through to the technical team over chat. The internal box should be oblong, square one are for phone. Options. Plug the cables into the Hub. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. The wall socket is - 5109379 - 2. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Thank you for the tel no. Plug into the wall socket. The Virgin wall sockets just have one connector at the bottom. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The first wall socket is in the lounge and that's where the Virgin Media hub is too. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. The cable could be hidden within, or behind, furniture. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. 26 minutes ago. Call the pre-installation and delivery team on 0800 052 1734. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Very Insightful Person. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Reduces the number of required wall sockets. Back a step. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. . At least spell your title correctly jeezus . Forum TeamWe would like to show you a description here but the site won’t allow us. The cable on the right looks like is for a Freeview TV antenna. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). See if you can get connected. But the metal isolator box looks like it might be the wrong way around. £270 does sound way over priced for a tv aerial. I have gone through several videos and found that there should be wall socket inside your home. If you really need to take them off, just use a screwdriver to unscrew the screws. If however the socket itself has been removed you will need assistance. I’m having the exact same problem. Sometimes there is no wall box, just a trailing cable. What do we do? - 5352510. For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. The house has the brown external junction box fitted to the front of the property on the. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Explain what needs to be done and book an engineer visit. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 0 Kudos Reply. drive and thin wall design. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Threatened "Do this within 12 hours. Very poor advice. It should work ok. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. QuickStart, set up and connections. Account - Cable. Re: I need a Virgin Media Wall Socket. screw the master socket back to the wall. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. The second socket is in the study and I need a wired connection here. Options. nothing to do with the outside boxs. It has two outputs on the left of the wall box. We all know and love the internet and TV services that can enter our homes through entry points. Old Timer. However, I do not have any of the specified wall sockets available. The new ones are just screws, the old style Telewest ones are like star shaped head. . A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. #2. But I don't think I have any Virgin Media Wall sockets in my house. All I am aware of terminate the fibre inside. Actually it is not a box it is just a cover to cover up the splitter behind it. A Ti-Vo was installed in one of the upstairs bedrooms. Plug the cables into the Hub. Remove the connector cable. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. If you can get Quickstart, you can choose one of two delivery options. Well-informed 444 Views Message 4. You may need to use the spanner provided. No vm wall socket. All the wall sockets I can see are for BT. Some of the cables hanging out the wall were cut off after the house improvements. 3 Kudos Reply. I have the new one as. Next, connect the power adapter to the Hub, and plug it into a. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. . Browse Virgin Media Virgin Media Community. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. #12. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Browse Virgin Media Virgin Media. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Options. However, I do not have any of the specified wall sockets available. Connect the Hub’s power cable with the blue tab. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. No outside box - cable through the wall to inside box - very old 20 years ago. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. )In this video, I am showing the sta. Old blue yonder. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Get the Hub ready by connecting the wires. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Account - Mobile. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Tudor. S. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. on 18-05-2022 19:55. old socket, needing a new wall socket damianbrozyna. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. It is easier to decorate without wires and boxes so I would like to hear your expe. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. self install. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Pop the power cable into a nearby plug socket, and turn it on. Getting Connected with Virgin Media is easy when you have a wall socket. The box does however have a hole in the bottom, through which i could see some. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. The box and cables may have been removed by the previous occupiers. If it’s damaged or not working correctly, it could be causing your internet issues. How long will the QuickStart installation take me? WiFi Hub - 30 mins. #4. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. House on renovation at the moment and electric rewire is done. The wall box may be branded with the logos of an old cable TV company (not VM). 09. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. So, a 50 minute broadband, TV and phone. See where this Helpful. It is 1/2 in. 0 Kudos Reply. 0 Kudos. Chatter and natter. 0 Kudos Reply. Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. My options are . Thanks . 1 Mar 2016. Crypto Plug the cables into the Hub. Chris. 0 Kudos Reply. The TV signal will obviously run. Virgin Media; My Virgin Media; Shop;. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 1. So that, buyer must be prepare for this. How about using a 10m RJ11 to RJ11 telephone cable. We would like to show you a description here but the site won’t allow us. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Get the Hub ready by connecting the wires. It has two outputs on the left of the wall box. Thank you. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. 32,846. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Be aware it may complicate things though if you do come to order cable in the future. TV, FM and DAB combinations available. Has anybody ripped thes out and not disturbed the internet phone. It is easier to decorate without wires and boxes so I would like to hear your expe. I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. 0 Kudos Reply. 1. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. You should see a welcome screen, then the Virgin Media start up screen. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Push the red label end of the white cable, into the wall socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Is it necessary to plug the cable to socket for having wifi, if so what can I. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. £270 does sound way over priced for a tv aerial. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I've got 2 wall sockets that I think are likely. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Browse. . If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 12-01-2023 21:04. However, I do not have any of the specified wall sockets available. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Eric714. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. Speedon 01-06-2022 21:59. Reply. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media have used the Openreach socket to provide telephone services. Step 3 - Label the box – a letter came with the. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Phone line - 5 mins. Connecting Hub 3 To Extensions Virgin Media Community 4797660. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Joining in Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There are 10 types of people: those. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Internet. Panting like a fiend. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Hello sophieboulter1. 0 Kudos. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. • Using your TV remote push the Input, AV or Source button. Hi All I’m new here. Follow these simple installation steps for your Virgin Media home phone set up. 30-01-2023 13:36 - edited 30-01-2023 13:51. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 1 ACCEPTED SOLUTION. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Fibre Broadband. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. Failing this. Connect the Hub’s power cable with the blue tab. But I don’t see anything like that apart from satellite dish cable outside the window. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 2. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. on 17-12-2022 10:39. Hi. The cable could be hidden within, or behind, furniture. * These are the steps in which you need to learn in order for you. All the wall sockets I can see are for BT. If you have also signed up. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. The answer is yes. A second telephone is plugged into a wall socket downstairs with the Virgin number. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Step 2: Order your TalkTalk Broadband service. A wall box may be branded with the logos of an old cable TV company (not VM). It's obviously missing a case/cover and looks quite old. . I end up calling and the person on the phone said its been - 5401028. 3 Switch off at the socket and unplug your TV box. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I have the old virgin media wall socket. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 150 from a. there is a knack to it but you will get it. On our system, we would have had it listed as serviceable which. Back a step. 100. Most Virgin Media customers will receive a Hub 3 router. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Summary of Contents for Virgin Media Virgin TV V6. Everything is converted to specialised triple screened coaxial cable. If you look into the back of your Hub, you'll see a port. However, rather than the cabling then entering. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. 0800 052 1734-----Options. Security matters. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. 3 weeks ago. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Tried looking but can't see a way to book an engineer for this? Thanks. Some install their own poles too. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. What confuses some people is the push-on connector provided. The box in the attached is a virgin media box. Back a step. )In this video, I am showing the sta. I’ve just lived into my new house and received my Virgin box. Went outside and there appears to be nothing on the other side (maybe removed). On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Absolutely not. Thanks. These are the parts I could find, they were screwed into the end on the coaxial cable. I don't have a virgin media wall socket and this is stressing me out. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The Stream remote. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 68K; 345; 502; Alex_RM. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. Connect the new Hub. I’ve received my QuickStart package to find I do not have a compatible wall socket. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Old Virgin Media box and poor signal. screw the master socket back to the wall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Push the white cable (from the old Hub) into the back of the new Hub. Getting Connected with Virgin Media is easy when you have a wall socket. Answered! Go to Answer. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right.